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New User Difficulties


!iSurf Support

I have been bringing some people over from G+ and Open Simulator. Almost all of them have the same difficulty getting on board. After a lot of discussion, we've determined why so I want to provide this feedback in the hope it helps:

The confusion begins at the social.isurf.ca page because the login and signup is a combined tool. New users generally think when they enter an email address and a password then click signup they are registered with that username and password. They don't realize the password they used is ignored and that they need to get a temporary one from a link in an email from social.isurf.ca.

This is a common usability design error. The preferred method is to have a registration or sign up button (with a text link underneath it that says something like already a member? Login) where clicking on the registration button opens a registration form or clicking the already a member link opens the login form.

An alternative method... show more

OK, thanks, Adam. I tried all combinations of nickname, email address, old password, and new password. I'll try changing it again.

There actually are but a bit confusing. We need a more usability focused registration. That is something suggested overall to developers but something that can be handled per admin. :) This is why I provided detailed signup instructions on G+ but with the nature of G+ often things are not seen or found in search after a few hours.
This entry was edited (11 months ago)



Community Guidlines


!iSurf Support Is there a page of rules and community guidelines for this server for reference?

Filtered word: nsfw

Mostly just having proper netiquette. Good to hear. Thanks for sharing that. Just out of curiosity too, if users wanted to help with funding and paying for the server space is there a way to do that, like a patreon? Found one instance that did that and thought it was nice idea letting it's users help out that way.