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!iSurf Support

Quick question based on general comments I've seen about Friendica over on G+. Some users are looking for a set of rules, terms of service, etc to decide whether they agree with the way a node might be run before signing up. Have you considered posting some information or a link on the main page?

This is a copy of the general posting rules I use for communities:

This community was created as a place for progressives to participate in civil discourse about politics so we can learn together. If you would like a category added, please ask. Banned progressives welcome!

Blocking owners and moderators will not be allowed since it prevents them from moderating the community for everyone.

Otherwise rules for Civil Discourse here are quite simple:

Rule 1: Remember there is a person behind the post.
Rule 2: Adhere to the same standards of behavior online that you follow offline. (Yes, your mother or your employer can find your posts.)
Rule 3: Share expert knowledge so we all learn.
Rule 4: Help keep flame wars under control.
Rule 5: Don't abuse your power as a moderator.
Rule 6: Be forgiving of other people's mistakes, typos, etc.
Rule 7: Be prepared to backup your assertions with verifiable sources.
Rule 8: Don't plagiarize.

As for moderation rules, I generally used the Google policy on G+ communities shown here https://www.google.com/intl/en-US/+/policy/content.html but I will need to setup some rules of my own for community forums I run (which will be similar - I've used a 3 strike rule for many years as a professional moderator.)



Profile Not Found Message (on same or different nodes) - new topic


The problem happens when connecting on this node with a different node, or on the same node:
1. Different nodes: I sent a connection request to someone on the nerdica node. I am on a different node. It said the request went through. Then I clicked on the notifications box to get notifications from the contact, and it said "Profile Not Found." Why? Can I only get notifications if the person decides to accept my connection request?

2. Same Node: Also, when I click on one of my contacts' profiles (on this same node), Allen Middleton, it says "Profile Not Found. This resource may be added in the future" (or something to that effect. He gets the same thing if he clicks on the icon for my profile in his Contacts list or on his profile. He had originally set his account up with 2 profiles & I tried to accept the contact request on both - maybe that is what caused the problem. In any case, there seems to be a problem with being able to click on profiles & see profiles, even with people who have accepted connection request and with whom I have "mutual friendship" marked... show more

Maybe I should have deleted the Ignored Request before attempting to re-connect with him?

Sometimes I have to go to the notifications via the menus to the right of my profile pic (upper right of screen on browser) then delete notifications there.

@Adam Clark well that might explain why my event calendar is all white. This was something someone else reported with the latest rc... can we get that fixed?


The message appears right after I hit the submit button for my comment, and knocks me out of the forum. I return to forum by clicking on my profile, clicking on the isurf support forum icon, and returning to the forum - and then I see that the comment is posted. It just seems strange that it knocks me out of the forum and I have to then return to the forum before I can see that the comment is posted.



Twitter connector functioning again


!iSurf Support

Hi all,

Thanks to @Hank G bringing to my attention that posting to Twitter wasn't functioning, I've gone through fixing that functionality up.

If you were using the Twitter connector, you'll have to go to your settings and disconnect Twitter, then re-connect it (you'll need to use the new PIN).

Enjoy!

That one (the one I posted directly above this one) posted just fine, without throwing me out of the forum.



!iSurf Support

My posts are still disappearing. I turned off all retire old post settings, and someone turned them back on. What is going on?

I do distinctly recall posting that comment. Thanks for reminding me, and yes, that comment appears to have disappeared. Further digging tomorrow...

Adam Clark commented on an item/conversation you have been following.



Hmm, I see that it's pretty easy to change an advanced setting and move on to something else without saving those settings. Are you saving the settings after adjusting one of the advanced settings?

Please visit https://social.isurf.ca to view or reply to the conversation.
https://social.isurf.ca/notify/view/28220

Thank you
iSurf Social Administrator



Greetings.


Greetings.
Recently registered in this social network.
Made a few posts in the feed. Now I see that some of them have disappeared without any warning.
Do you know what could be wrong?

I've been noticing comments on prior comments I made but the prior comment is often gone. I checked settings and had nothing in the basic expire post time... BUT... when I clicked advanced expiration I saw things were on by default. I turned them all off and will monitor to see if my posts are expiring anymore.

@Adam Clark Since turning off the advanced expiration settings I don't seem to be losing any more posts.
This entry was edited (10 months ago)



!iSurf Support

Noticed weak encryption on this Friendica instance probably because of loading insecure http content or something like that. Someone suggested that you could use the information on this website to change that behavior so people would not get anxious about seeing this behavior on what they believe should be a totally encrypted site. My understanding is that this has to be corrected on the Friendica Server here. #encryption #broken-encryption

It only means that some content that is linked on the page is being linked to via http instead of https. This happens if people share things from http links.

If you're interested in seeing what's being loaded, turn on the developer tools in your browser and you should be able to find out all the pieces that are being loaded on any given page.



XMPP services @ social.isurf.ca


!iSurf Support

As there was a question posted about this I wanted to create a public post here to mention that we do have an XMPP chat server here @ social.isurf.ca and you are able to use it since you're a social.isurf.ca user!

The clients that I am familiar with that work with XMPP are: Pidgin, Gajim (Linux/Windows desktop clients), Conversations and Xabber for Android. There's clients for MacOS and IOS as well, a list of clients can be found at xmpp.org.

The only tie-in to the Friendica software at this point is authentication, so that means your roster of contacts and whatnot for XMPP contacts is separate from your Friendica contacts.

If you want to try it out at any point, your username for XMPP is username@social.isurf.ca . (if your username on social.isurf.ca was 'bob', then it would be bob@social.isurf.ca )

At some point in the future I would like to see a chat widget show up in Friendica - hopefully that can be fixed in the not too distant future.



!iSurf Support

I am noticing some changes since the update to RC. Specifically, I used to be able to (on top posts at least) click link, see a dialog box, paste the link, then see the preview showing the link embedded. Now, it defaults to the url tags and does not embed even if I put on my glasses to get the cursor in between the tags. I also do not see an image icon or video icon (this is in Frio) which was user friendly. Am I missing something or did a change take place that reversed some usability?



!iSurf Support

I've gone to settings, additional features, general, allow calendar export. What I can't find is what to tell others on how to export my calendar. Can anyone help?

I tried using another account to look for that but was not able to do so. My guess is browser cache issue so I will look at another user account and see if I can see what the help is telling above so I can make a screenshot.



Some profile fields set to 'e' and not editable?


!iSurf Support I notice that my profile has some information I did not enter myself, and can't edit:
- on the left box, relationship status shows as 'e'
- on the basic tab it shows as 'e never'
- on the advanced tab, sexual preference shows as 'e'

If I edit my profile, these fields do not show up, even after toggling "show more profile fields". In fact I don't think any extra field actually shows up?

Thanks in advance, and Happy New Year!
#! @iSurf Support profile

I've dropped you from the contact list on Progressive Refuge community forum @Tara
So you can try again to see how long it takes.

Thank you Shelenn! It worked perfectly! I was able to connect again, AND I am now showing up on the contacts on the Progressive Refuge profile, as well as on my own profile! Thank you!



Do I know them?


!iSurf Support
Being new here, I sent out some requests to Connect with like-minded people. In each case, the form asked "Do you know them?" And in every case, the reply 'Yes' was pre-selected and I couldn't change it. Is this a bug, or am I doing something wrong?

No, the button is still showing 'Yes' and won't change.

Part of the problem is that, with 4 different browsers on each of two different machines (PC and Android tablet) and with several themes which might be responsible, it's taking time to go through checking everything. Time which I don't have much of these days. I might end up having to live with those things I can't change (as the saying goes).

Fyi, I just verified the above support tag valid on Android browser. Many tags tested before today result in page not found....



!iSurf Support

Hey folks! I am not sure why the community forum account type is not showing in global search after a !

What I did was create a new account with a different email address and set the account type to community. When I bring it up it shows to be a forum but users find it using @ instead of !

How do I change it so it can be found either way?

progressiverefuge@social.isurf.ca (which is registered by me via another email account then changed it to a community forum advanced account type).

I will check it later tonight thanks!



Can't federate with Osada?


!iSurf Support - Libranet can federate with Osada but we can't it seems? Trying to connect with Mike results in 'can't detect protocol'

see https://libranet.de/display/0b6b25a8-415c-0dfc-9033-d9d077537777 for a reshare from Osada on Libranet

Osada 2.0 released

Merry Xmas from Zotlabs.

Osada is an easy to use social network server of the blogging or "conversational" persuasion running over the ActivityPub protocol. There's a great deal of mature and proven functionality available as the underlying codebase has been developed since 2001 and part of the fediverse since 2010.

Events
Groups/Forums
Privacy groups
File management
Photo Albums
WebDAV access
and more...

There are several plugins/addons providing LDAP authentication, personal wikis, content filtering, "friend/acquaintance zoom control", Twitter/StatusNet API and much more.

https://zotlabs.com/osada

I guess we'll need to wait until the instance is upgraded to 2018.12 when it comes out? ActivityPub got added in November



Federating with Pixelfed?


!iSurf Support - I can federate with Mastodon and Diaspora just fine from iSurf Social, but somehow I can't follow anyone on Pixelfed (which gained federation support to Mastodon a couple of days ago)

see https://social.isurf.ca/display/68eba9f4a2c45a550b6f967424c17cd4eefe521b

tried following:

  • @earth@pixelfed.social
  • @michel-slm@pixelfed.social
federation (x) pixelfed (x)



Connections seem a lot slower the past day or so


!iSurf Support Is it just me, or is anyone else finding connections to isurf.ca slower than normal?

I know the nature of the internet is that so many things vary at times, but I'm suddenly seeing it a lot slower anytime I connect. I'm not experiencing the same kinds of slowdowns on other sites I frequent.

just encountered it again.

No real change in the mtr report, still very good ping times and no loss. I'm wondering if the server end (web server or authentication, just a guess though) is taking a longer time to respond when connecting. I'll have to setup wireshark and see if it shows any insight into what may be happening.

I don't know what you run for collecting real-time metrics on your end, but I highly recommend netdata. I proxy it behind nginx so I can password protect it and run TLS. It is surprisingly lightweight for the data it collects and gives a lot of useful information even with defaults. Fine tuning the configuration(s) is usually pretty straight forward as well, with lost of existing collectors available.

https://my-netdata.io/

I tend to configure netdata to collect and keep a running window of 25 hours. I figure that is a long enough window to be able to review to see what may have been happening. For that netdata uses approx 500MB of RAM. Pairing it with Graphana allows seeing metrics over a longer period of time too if you want.

Page load time 36.2 seconds this morning.

I'll start running some dev tools to see if I can monitor each and every item being loaded. I suspect a major contributor may be one or more external links that is taking a long time to respond and holding things up. If I see any pattern or anything that jumps out I'll let you know.



!iSurf Support

When scrolling my network feed sometimes I see popups in the upper right warning me there are 3 in this group (no idea what group it is referring to) that do not allow non-public messages and will not be included. Can someone explain please?

Agreed but I am waiting for the new release as soon as RC testing is done. Then I can put a team of users in place to use that fine tooth comb and develop a wish list and fixes list.



New User Difficulties


!iSurf Support

I have been bringing some people over from G+ and Open Simulator. Almost all of them have the same difficulty getting on board. After a lot of discussion, we've determined why so I want to provide this feedback in the hope it helps:

The confusion begins at the social.isurf.ca page because the login and signup is a combined tool. New users generally think when they enter an email address and a password then click signup they are registered with that username and password. They don't realize the password they used is ignored and that they need to get a temporary one from a link in an email from social.isurf.ca.

This is a common usability design error. The preferred method is to have a registration or sign up button (with a text link underneath it that says something like already a member? Login) where clicking on the registration button opens a registration form or clicking the already a member link opens the login form.

An alternative method... show more

OK, thanks, Adam. I tried all combinations of nickname, email address, old password, and new password. I'll try changing it again.

There actually are but a bit confusing. We need a more usability focused registration. That is something suggested overall to developers but something that can be handled per admin. :) This is why I provided detailed signup instructions on G+ but with the nature of G+ often things are not seen or found in search after a few hours.
This entry was edited (11 months ago)



Community Guidlines


!iSurf Support Is there a page of rules and community guidelines for this server for reference?

Filtered word: nsfw

Mostly just having proper netiquette. Good to hear. Thanks for sharing that. Just out of curiosity too, if users wanted to help with funding and paying for the server space is there a way to do that, like a patreon? Found one instance that did that and thought it was nice idea letting it's users help out that way.



right_aside element and mobile view


!iSurf Support Is there a reason why the "right aside" element isn't shown in the mobile view of the page? At least having the "Find people" section ("peoplefind-sidebar") accessible without having to go through the Contacts page (where it's still hidden behind the collapsed left-side menu) would be helpful. Thanks!

I didn't know if that was something pod specific. Thanks!